Last Updated: 20-10-2025

Who We Are
Lunivemontreal ("we," "us," or "our") operates the website https://www.Lunivemontreal.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

• Free Shipping: We offer free shipping on all orders.
  
  

Shipping Range

• Delivery Area: We currently ship within Canada.
• Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

• Processing Time: Orders are processed within 0-1 business days, Monday to Friday.
  
• Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
• Delivery Time: Once processed, orders are expected to arrive within 4 to 9 business days.
• Total Estimated Delivery Time: 4 to 9 business days, depending on your location within Canada.
• No Shipping Days: Orders are not processed on weekends or public holidays.

Shipping Process

• Courier Services: We use reliable carriers such as UPS and FedEx for all shipments.
• Tracking Information: After your order is shipped, you will receive an email with tracking details.
  

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  
• Lost Orders: If your order is lost, please reach out to us immediately for assistance.
  

Returns

• Returns Policy: For detailed return instructions, please refer to our [Returns Policy].
  

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us.

Storename: Lunivemontreal 
Company Name: Axis & Vale
Company Registration Number (KVK): 97443506
Vat Number: NL868052942B01
Email: Info@lunivemontreal.com
Phone: +31 6 52 13 26 56
Address: Perengaarde 10, 3344PR, Hendrik Ido Ambacht
Opening Hours: Monday to Friday from 9:00 AM to 5:00 PM